Duty of Candour

We are FrownDocs Group ("FrownDocs Group", "we", "us", or "our"), the trading name for two separate legal entities:

• FrownDocs Limited
  a Private Limited Company registered in Scotland (company number SC617427) with registered office at 24 Allan Park, Stirling, FK8 2QG, United Kingdom; and
  
  
• FrownDocs Lenzie Limited
  a Private Limited Company registered in Scotland (company number SC731100) with registered office at 29 Kirkintilloch Road, Kirkintilloch, Glasgow, G66 4RJ, United Kingdom.

At FrownDocs Group, we operate Healthcare Improvement Scotland–registered independent clinics providing medical aesthetics treatments - your safety, dignity and trust come first. Part of that commitment is following Scotland's Duty of Candour: the legal and ethical requirement to be open and honest with you if something goes wrong in your care.

What the Duty of Candour means

If an unexpected incident causes harm, we will:

• Tell you promptly what we know and keep you updated as we learn more.
  Say sorry with a sincere, unreserved apology.
• Explain clearly what happened and why.
• Agree next steps to support you and reduce any impact.
• Learn and improve, recording the incident, reviewing our practice, and putting changes in place to prevent a recurrence.

When it applies

The Duty of Candour applies to certain significant, unintended or unexpected events that result in defined levels of harm. Even when an issue doesn't meet that legal threshold, we still aim to be transparent and supportive.

Our track record

• FrownDocs Group has had no Duty of Candour incidents to date.
• Last review: 30/07/2025
• Last report: Annual Report 2025

Talk to us

If you have questions, feedback or concerns please contact us:

• Email: hello@frowndocs.co.uk
• Phone: 01786 447229

We'll listen, support you, and make sure your concern is handled fairly and promptly. If you need additional support (e.g., a chaperone or interpreter), just let us know.