Mr John Biddlestone
We’re your friends, your confidantes and trusted advisor, all rolled into one. So it’s only…
At FrownDocs Group, our goal is to provide every patient with high-quality care, from consultation to treatment and aftercare. We take pride in delivering safe, professional, and personalised aesthetic services.
However, we understand that sometimes things may not go as expected. If you have any concerns, we encourage you to speak up - your feedback is important and helps us continue to improve the care we offer.
If you're unhappy with any part of your experience, we ask that you raise the issue as soon as possible. You can speak to us directly or contact our Clinical Director, Dr Caroline Steele:
Whether it's a compliment, concern, or complaint - your feedback helps shape our service. We treat all concerns with respect, sensitivity, and confidentiality. No complaint is ever too small, and we handle each one without blame or judgment.
You're also welcome to suggest any ways we can improve the experience at FrownDocs.
Our full complaints policy is available at reception, and we can provide a paper or email copy on request.
If you feel we haven't resolved your concern, you may contact:
Healthcare Improvement Scotland regulates independent clinics in Scotland and can be contacted at any stage.
You can also contact The Cosmetic Redress Scheme at:
A government-authorised service offering dispute resolution for cosmetic procedures.
