Privacy
Notice

 
 

WHO WE ARE

We are FrownDocs Group ("FrownDocs", "we", "us", or "our"), comprising:

  1. FrownDocs Limited, a Private Limited Company registered in Scotland (number SC617427) with registered office at 37 Dumbarton Road, Stirling, FK8 2LQ, United Kingdom; and

  2. FrownDocs Lenzie Limited, a Private Limited Company registered in Scotland (number SC731100) with registered office at 29 Kirkintilloch Road, Kirkintilloch, Glasgow, G66 4RJ, United Kingdom.

As a Data Controller, we care about your privacy and are committed to processing your personal information fairly and transparently, and in accordance with all applicable data protection law, including the Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR).

HOW TO CONTACT US

If you have any questions about this Privacy Notice, please get in touch at:

  1. dpo@frowndocs.co.uk

  2. 01786 447229

  3. FrownDocs Limited, 37 Dumbarton Road, Stirling FK8 2LQ, United Kingdom

WHEN WE COLLECT PERSONAL DATA

  1. when you request information about our products and/or services.

  2. when you book an appointment for our services.

  3. when you make an online payment our services.

  4. when you sign-up for email newsletters.

TYPES OF PERSONAL DATA WE COLLECT

  1. first/last name

  2. date of birth

  3. sex

  4. personal contact details (inc. email address, telephone number, address)

  5. emergency contact details (inc. telephone number and their relationship to you)

HOW WE USE PERSONAL DATA

We may use your personal data for the following purposes:

  1. Purpose: to respond to a query or request for products and/or services. Lawful basis for processing: Legitimate Interest, which we have balanced with the interests of our customers.

  2. Purpose: to process and provide services, including managing payments, fees and charges. Lawful basis for processing: Consent, Contract.

  3. Purpose: to maintain customer records. Lawful basis for processing: Legitimate Interest, which we have balanced with the interests of our customers.

  4. Purpose: to contact you with appointment reminders and booking confirmations. Lawful basis for processing: Consent, Contract.

  5. Purpose: to contact you with marketing communications we believe are relevant to you. Lawful basis for processing: Consent.

WHEN WE DISCLOSE PERSONAL DATA

  1. We may disclose your personal data, but only if required to do so by law.

  2. We’ve partnered with Stripe to process payments made through our website. We only share personal data necessary to process payments, and you can find full details of their Privacy Policy here.

YOUR PERSONAL DATA RIGHTS

Individuals have the following rights to their personal data:

  1. Informed - the right to know what personal data is being processed, and for what purpose.

  2. Access - the right to access the personal data we may hold about you.

  3. Rectification - the right to have inaccurate personal data rectified or completed.

  4. Erasure - the right to request us to delete any of your personal data.

  5. Restrict processing - the right to request the restriction or suppression of personal data.

  6. Data portability - the right to obtain and reuse personal data for their own purposes across different services.

  7. Object - the right to object to the processing of personal data in certain circumstances.

  8. Rights related to automated decision-making, including profiling.

If you would like to exercise any of these rights or are in any way concerned about the way we have collected and used your personal data, please contact us and we’ll do our best to help.

If you are unhappy with the way in which we have handled your personal data, you have the right to contact the Information Commissioner’s Office.

HOW WE KEEP PERSONAL DATA SECURE

We treat the protection of your personal data very seriously and we take all appropriate steps to ensure it’s stored in a secure environment to prevent any unauthorised access.

We may use external data service providers to process personal data on our behalf. Any data transfers between us and external service providers are securely encrypted, and where service providers are located outside the EEA we have additional contractual arrangements in place.